Cancellation Policy

Dog Walks and Drop-In Visits

24-Hour Cancellation Rule:

• Cancellations made more than 24 hours in advance: No charge

• Cancellations made within 24 hours of scheduled service: Full payment required

Overnight Pet Sitting Services

3-Week Cancellation Policy:

Changes and Cancellations More Than 3 Weeks Before Start Date:

• Full refund available

• Schedule changes accepted at no additional charge

• No penalties apply

Changes Within 3 Weeks of Start Date:

• Schedule changes will be considered on a case-by-case basis

• Approval depends on availability and circumstances

• A change fee may apply to significant changes of the time frame

Cancellations Within 3 Weeks of Start Date:

• Cancellation fee of 50% of total service cost applies

• Remaining 50% will be refunded

• This policy helps us maintain our schedule and compensates for lost booking opportunities

General Cancellation Terms

Weather-Related Cancellations:

• Services may be cancelled due to severe weather conditions for safety reasons

• No charges apply for weather-related cancellations initiated by Chasin’ Your Tail Pet Care

Emergency Cancellations:

• Pet health emergencies that require immediate veterinary attention

• Family emergencies will be considered on a case-by-case basis

• Documentation may be required for emergency cancellation exceptions

No-Show Policy:

• If no one is available at the scheduled time and we cannot reach you, full payment is required

• This includes situations where access to your home cannot be gained as planned

Refund Processing:

• Approved refunds will be processed within 5-7 business days

• Refunds will be issued to the original payment method used for booking

Holiday and Peak Season Services:

• Special cancellation terms may apply during holidays and peak seasons

• Holiday policies will be communicated at the time of booking

How to Cancel or Make Changes

To cancel or modify your booking:

• Contact us as soon as possible via phone call, text or email

• Specify the changes you wish to make

Contact Information:

• Website: chasinyourtailpetcare.com

• Email: chasinyourtailpetcare@gmail.com

• Phone number is provided at time of booking